Our workshop/training process covers both process and skills training, and is custom-designed to your requirements by subject matter, job function and position level. The instructor-led workshops range from two hours to a full day or more in length and can be delivered at on-site or off-site meetings. These powerful workshop/training processes feature an interactive presentation delivered in a classroom format. They feature the following instructional methods: examples, instructor-led presentations, group activities, individual skill practice, role-playing, note taking and workbook exercises. Humor and energy will ensure an enthusiastic learning environment that is both enjoyable and meaningful for your staff.

Mathews & Company has proprietary and proven tools. We offer a full line of process and skills-driven training that has been proven and validated in practice. Examples of process skills workshops and training include: survey design and questionnaire development, goal setting and improvement planning, customer value management, customer relationship management, and balanced scorecard. Examples of skills workshops and training sessions include: customer service, customer communications, and coaching skills.

Our workshop/training process can help you achieve the following objectives:

• Reduce the development and internal cost of workshops/training
• Deliver consistency – all employees speaking the same language
• Provide reinforcement of critical skills
• Reinforce management's commitment
• Employees recognize and appreciate the investment in them.

To learn more about our workshop/training process, please Contact Us.

"The initial workshop and guidance you have given us have been invaluable. We already recognize that Mathews & Company has provided us with a cost effective and reliable method to measure user satisfaction."