WE ARE COMMITTED TO YOUR SUCCESS.

"MCO is worth the money! We've enjoyed working with you and feel that we came a long way last year with our survey process. We look forward to continuing to enhance this survey approach with your help and guidance in 2003. Continue to push on us!"
Manager, Liaison Services — Major Financial Services Company


"...We are particularly proud of our overall survey rating, which in a vacuum would have been satisfying, but it was your ability to measure us against world-class organizations that gave the entire survey real credibility."
Director Technical Services — Pharmaceutical Manufacturer

"Thank you for the excellent job on our customer satisfaction benchmarking project. Each phase of the project was handled smoothly and professionally, from creation of the interview guides, to the selection of the participating companies, right through to the analysis and interpretation of all the data.
Associate Manager — Telecommunications Company

"...You and your staff did everything possible to make us a delighted customer."
Information Services Director — Electronics Manufacturer

"...The final membership survey report clearly reflected the common sense, professionalism and responsiveness that your staff displayed throughout the project. It was a pleasure to work with your team."
Vice-President and Division Head — IT Industry Association

"We just wanted to share with you our excitement at winning QAI's Best-of -the-Best Award. We would like to express our thanks to everyone at Mathews & Company for their dedication and excellence in service that contributed significantly in creating a winning program."
Senior Vice-President — Wholesale Bank

"...You brought in other professionals as appropriate, and made sure that they could contribute as soon as they arrived."
CIO — International Lending Institution

"...We thank you for your personal involvement and strong desire to help us be successful."
Vice-President, Customer Service — Financial Institution

"...Working with your company, the survey experience was VERY POSITIVE. The benchmarking proved to be extremely valuable, and the data analysis and action planning process is moving along. We'll be in touch when we're ready for our next survey."
Director, Global Systems Planning and Support — Chemical Company

"The initial workshop and guidance you have given us have been invaluable. We already recognize that Mathews & Company has provided us with a cost effective and reliable method to measure user satisfaction."
Information Services Director — University

"How're We Doing?"™ keeps a constant feeler on our service quality without having to make a special project out of it. It keeps us in touch with our customers."
Vice President — Utility Company