Mathews & Company specializes in customer satisfaction surveys for leading information technology organizations.  Our survey development team takes your customer feedback needs and translates them into cost-effective custom market research solutions.  We are committed to helping you measure customer satisfaction and expectations for IT support.  We can help you improve customer satisfaction and customer retention, making you more competitive and profitable.

Customer Satisfaction Surveys

Our "How're We Doing?"™ customer surveys, employee surveys, help desk surveys and project surveys are tailored to meet your needs and budgetary requirements. We help you choose the most effective survey solution, including questionnaire design, survey timing, data collection method –web-based, telephone or personal interviews, and we prepare concise, actionable reports.

Survey Results Benchmarking

Our benchmark database lets you compare your survey results to more than 160 other customer satisfaction surveys of IT users like yours.  Our database includes over 500 different IT satisfaction survey questions and is the largest in the industry.  It helps you answer the question that you can't answer on your own: "How satisfied are my customers compared to those of other similar IT organizations?”

Improvement Planning

Improvement planning is a vital, but often missing, part of customer satisfaction surveys.  Through use of our improvement planning workshops, our clients turn customer feedback about their needs and expectations into improved IT performance and customer satisfaction.

Please Contact Us if you would like to discuss how our "How're We Doing?"™ customer satisfaction surveys, benchmarking and improvement services can benefit your organization.

"MCO is worth the money! We've enjoyed working with you and feel that we came a long way last year with our survey process. We look forward to continuing to enhance this survey approach with your help and guidance in 2003. Continue to push on us!"