Mathews & Company has specialized in information technology customer satisfaction surveys, benchmarking and improvement since 1975. We are flexible, easy to work with and committed to helping you achieve your satisfaction survey objectives. Both IT and non-IT clients can benefit from our services. You can improve customer satisfaction, customer retention and your competitiveness by using our "How're We Doing?"™ customer satisfaction surveys, benchmarking and improvement services.

Satisfaction Surveys

Our "How're We Doing?"™ customer satisfaction surveys, employee surveys, helpdesk and project surveys are tailored to your needs and budgetary requirements. We provide a variety of satisfaction surveys that are conducted on varying reporting frequencies and utilize the most appropriate means of data collection, such as, the Internet, telephone and personal interviews.

Benchmarking

Our benchmark database of over 500 different IT customer satisfaction survey questions and more than 100 customer satisfaction surveys is the largest in the industry and it answers the question that you need to know and that you can't answer on your own, that is, "How satisfied are our customers compared against our peers?”

Improvement

Improvement planning is a vital, but often missing, part of customer satisfaction survey, benchmarking and improvement programs. Through use of our improvement process, over 70% of our clients show improvement between their first and second survey.

Use of Specialists

An extra benefit to you is our utilization of customer satisfaction survey subject matter specialists. For example, one of our associates is Raymond Kordupleski, President of Customer Value Management, Inc. and author of the book entitled Mastering Customer Value Management. To learn "What Readers Are Saying" about Ray's book, go to www.cvmbooks.com.

Ray works closely with us in implementing best practices through synthesizing our respective customer satisfaction survey and improvement processes to meet the needs of both our domestic and international IT and non-IT clients.

Please Contact Us if you would like to discuss how our "How're We Doing?"™ customer satisfaction surveys, benchmarking and improvement services can benefit your organization.

"MCO is worth the money! We've enjoyed working with you and feel that we came a long way last year with our survey process. We look forward to continuing to enhance this survey approach with your help and guidance in 2003. Continue to push on us!"